PRIVACY POLICY

BE TRANSFER by Marcella Tomasoni
VAT No. 04665430981
Registered office: Via Villavetro, 45 – 25084 BRESCIA, Italy
Email: concierge@betransfer.it
Phone: +39 39 357 875 54

Last updated: March 2025

1. Introduction

This Privacy Policy describes how BE TRANSFER (“we”, “us”, “our”) collects, uses and protects the personal data of users who visit the betransfer.it website and use our services of private transfers, boat rental with skipper and premium car services on Lake Garda.

The Data Controller is BE TRANSFER by Marcella Tomasoni, with registered office at Via Villavetro, 45 – 25084 BRESCIA, Italy.

2. Data we collect

We collect the following categories of personal data:

2.1 Voluntarily provided data

Contact details: name, surname, email address, phone number, provided via the contact form on the website or via WhatsApp
Content of communications: messages, quote requests and information relating to your stay (dates, number of passengers, specific requirements) that you send us

2.2 Automatically collected data

Technical data: IP address, browser type, operating system, pages visited and duration of visit
Cookies and similar technologies: for more details, please refer to the Cookie Policy

3. Purposes and legal basis for processing

We use personal data for the following purposes:

Responding to contact and quote requests: to manage requests sent via contact form or WhatsApp and provide personalised proposals (basis: pre-contractual measures and legitimate interest)
Service delivery: transfers, boat rental, car services and tailor-made experiences (basis: contract performance)
Legal obligations: compliance with tax, accounting and administrative obligations (basis: legal obligation)
Promotional communications: only with explicit consent, to send information about services and offers (basis: consent)
Website improvement: analysis of site usage to optimise content and functionality (basis: legitimate interest)

4. Recipients of data

Personal data may be disclosed to:

Authorised BE TRANSFER staff
Technical service providers (hosting, email management) acting as data processors
Competent authorities, where required by law

We do not sell or transfer personal data to third parties for commercial purposes.

5. Data retention

Data is retained for as long as necessary to pursue the purposes indicated:

Contact details and requests: up to 24 months from the end of the commercial relationship, unless longer legal obligations apply
Accounting and tax data: 10 years as per applicable regulations
Browsing data and cookies: as indicated in the Cookie Policy

6. Data subject rights

In accordance with EU Regulation 2016/679 (GDPR), you have the right to:

Access: obtain confirmation of the existence of data concerning you and receive a copy
Rectification: request correction of inaccurate or incomplete data
Erasure: request deletion of data in cases provided for by law
Restriction: request restriction of processing in certain circumstances
Portability: receive data in a structured format and transmit it to another controller
Objection: object to processing for legitimate reasons
Withdrawal of consent: withdraw consent at any time, without affecting the lawfulness of previous processing
Complaint: lodge a complaint with the Italian Data Protection Authority (garanteprivacy.it) or the supervisory authority of your country of residence

To exercise your rights, you may contact us at: concierge@betransfer.it

7. Security

We adopt appropriate technical and organisational measures to protect personal data from unauthorised access, loss, destruction or alteration, in compliance with applicable provisions.

8. Changes

This policy may be updated periodically. Changes will be published on this page with the date of last update. We recommend consulting this document periodically.

9. Contact

For any questions regarding this Privacy Policy:

BE TRANSFER by Marcella Tomasoni
Via Villavetro, 45 – 25084 BRESCIA, Italy
Email: concierge@betransfer.it
Phone: +39 39 357 875 54